As a systems integrator, DigitalGlue has sold enterprise storage solutions from other vendors. With the traditional sales model, storage is purchased as a capital expense, which means you must pay taxes on it and depreciate the value each year. In addition, you still have to pay 10-25% of the purchase price every year for a SLA (Service Level Agreement) just to get reactive support. The SLA is an operational expense which means you CAN deduct it from your taxes as part of your operational costs.

On-Premise Managed Storage (OPMS) simplifies storage by combining hardware, software, and support into a single monthly or annual service rate. All three can be claimed as a single operational expense. Our next-gen architecture enables us to provide industry-leading performance at a dramatically lower price point, so this single service rate is often lower than JUST the SLA cost of traditional solutions.

The //TANK is intended for customers with huge libraries of content they need quickly accessible. With our OPMS service, we provide a long-term management solution that keeps your data active indefinitely, handling replacements and keeping parts under warranty. As your data footprint scales, the harder it becomes to migrate between platforms. With creative.space, you just keep going, modularly replacing both drives and chassis as appropriate.

The //ROGUE is the only unit that we sell. The //TANK and our other rack-mount systems are only available through our On-Premise Managed Storage service offering.

DigitalGlue's creative.space platform uses integrated monitoring tools to provide the first and only storage solution with proactive support. Over 2000 metrics are tracked every second, which trigger prebuilt alarms to notify the proper support staff to investigate.

There are three levels of support that are available based on the level of access:

1. VPN-based Proactive Support: 
Storage is connected to the internet and the support team is able to access via secure VPN.

2. Email-based Proactive Support:
Storage is connected to the internet with a secure firewall in place that only allow outbound emails over a single port. Automated emails are sent based on alarm triggers that include a description of the problem and a 10 minute diagnostic view of the system. Support will reach out to address the issue, coordinating with the assist the customer-defined representatives.

3. Reactive Support:
If our support team has no connection to the storage, notifications can be sent to customer-defined representatives internally. It is then the responsibility of the customer to reach out to the DigitalGlue team for support. Support logs can be downloaded by customer and sent containing essential diagnostic information.

Yes. The software is included on all systems. Support also includes updates to both front-end and back-end software.

Yes! We auto-mount USB devices that are connected to the //TANK and present them under the Ingest tab on the Spaces page of the web app. From there, you can use the compare and copy tool to ingest files to your spaces.

Two scenarios this functionality can be helpful for...

1. Offloading Camera Media: You can connect a card reader for your camera media and offload directly into the //AUTEUR. You don't have to worry about reformatting the card. Keep shooting and use the built-in conflict resolution options to bring in only the new files.

2. Syncing Editor Drives: Connect the drives to the //TANK and copy the project folder to them. The editors can go work on their drives, updating their project files and adding additional assets as needed. When you need to update your //TANK with each editor's new work, just point the Copy and Sync tool to the project folders on each device and use the conflict resolution options to push, pull, or sync them. No more manual investigation to see what's new.

The //TANK is designed as an online storage appliance. It is recommended that you always backup your valuable data to a secondary and even tertiary storage tier to prevent loss.

We provide RAID options, which protect against data loss in varying drive failure scenarios.

Another feature that can protect you from data loss is Snapshots. When you take a Snapshot of one of your Spaces, a read-only copy of it is instantly created that doesn't take up any additional space. The Snapshot grows in size as you orphan files and/or blocks in the Space through deletion or revision.

Yes, but with a few caveats. The //TANK is an enterprise shared storage system that is accessible over whatever networking you set up for it. While you can provide access via a public IP address, we recommend setting up a Virtual Private Network (VPN). The main caveat is that speed will be limited to your internet connectivity.