Yes. The //ROGUE is the only unit that we sell.

We are including a full year of support free with each //ROGUE system, which includes proactive support (via alarms), 9-5 weekday phone support, e-mail, and advanced parts replacements.

We are still in our Early Adopter phase and still assessing how much support will be required for these systems. Beginning in 2021, we will announce the renewal rate.

Yes. All of the software we install on our O.P.M.S. systems is included with the //ROGUE. During the included year of support, we will also provide updates to both front-end and back-end software.

We consider our //ROGUE customers as equal members of our Early Adopter community and look forward to your input into our software development process.

No problem. You keep your system as is. We just won't keep proactively monitoring your system.

If you want reactive support or updates in the future, you can get phone support for $150/hr. On-site visits are $1500/day plus travel costs.

If you need replacement drives, just let us know.

Yes! We auto-mount USB devices that are connected to the //ROGUE and present them under the Ingest tab on the Spaces page of the web app. From there, you can use the compare and copy tool to ingest files to your spaces.

Two scenarios this functionality can be helpful for...

1. Offloading Camera Media: You can connect a card reader for your camera media and offload directly into the //ROGUE. You don't have to worry about reformatting the card. Keep shooting and use the built-in conflict resolution options to bring in only the new files.

2. Syncing Editor Drives: Connect the drives to the //ROGUE and copy the project folder to them. The editors can go work on their drives, updating their project files and adding additional assets as needed. When you need to update your //ROGUE with each editor's new work, just point the Copy and Sync tool to the project folders on each device and use the conflict resolution options to push, pull, or sync them. No more manual investigation to see what's new.

The //ROGUE is designed as an online storage appliance. It is recommended that you always backup your valuable data to a secondary storage tier to prevent loss.

We provide RAID options, which protect against data loss in varying drive failure scenarios.

Another feature that can protect you from data loss is Snapshots. When you take a Snapshot of one of your Spaces, a read-only copy of it is instantly created that doesn't take up any additional space. The Snapshot grows in size as you orphan files and/or blocks in the Space through deletion or revision.

Yes, but with a few caveats. The //ROGUE is an enterprise shared storage system that is accessible over whatever networking you set up for it. While you can provide access via a public IP address, we recommend setting up a Virtual Private Network (VPN). The main caveat is that speed will be limited to your internet connectivity.